Hello,
Your username doesn't have a license. Please send to contact[at]phpdocx.com the username or email address of the user who purchased the license you are using.
We also need the simplest PHP script that illustrates your issue. Please send to contact[at]phpdocx.com a sample script using phpdocx standalone (without external resources such as databases or web services) and the DOCX template you are using.
Also, please check the technical support available in licenses: https://www.phpdocx.com/support (What support includes my license? section).
Regards.