Support

Do you need technical support?

You may find a large free online support on the Forum and in the Documentation and Samples sections of our website.

You can also get customized support from our team of experts through a ticketing system in your dashboard. With this support you will be able to:

  • Make a quick installation of the product
  • Solve specific problems on your script
  • Get (minor) improvements or enhancements of the software

Support tickets

Save time and money by buying any of our competitive packages and use them throughout a whole year!

How does it work?

To submit a ticket you just have to:

  • Sign up and go to MY PHPDOCX

  • Go to the Support section

    Buy a pack of tickets if you don't have any.

  • Click “Use a ticket”

    Explain your issue in a new message.

The phpdocx team will reply to you in the same way. You will receive an email notification in case of any news.

What support includes my license?

Each phpdocx license includes technical support from our support team, as it is detailed in the following table:

License Support coverage
Trial

No support.

General questions regarding licenses terms and usage.
License without License Update Service (LUS)

General questions.

Resolve doubts.

Limited to six months.
License with License Update Service (LUS)

All of the above, no time limit.

Script generation to illustrate use cases.

Access to changes from testing and beta versions.
SaaS/PaaS license

All of the above, no time limit.

Extended support.

Scripts and templates revision. phpdocx must be used standalone.

Minor new features.

Priority support.