Hello,
As you are using the trial package, we recommend you to check the available documentation about HTML to DOCX:
https://www.phpdocx.com/documentation/introduction/html-to-word-PHP
https://www.phpdocx.com/documentation/practical/html-and-css
The trial package doesn't include support. We'd need to check your script and HTML to find what's wrong with them. If you purchase a license do not hesitate to send an email to contact[at]phpdocx.com with the HTML and DOCX output and we'll check them.
Regards.